Transportation Communication Protocols


  • The safety of our bus riders is our top priority. Communicating with parents is important, but will always happen AFTER CISD staff handles the emergency and first takes care of student/health safety. 

    Report Route or Driver Concerns:
    Call Transportation Department 

    Report Student Safety or Discipline Concerns: 
    Call Transportation Department
    Call or email Campus Principal

    Bus Running Behind Schedule:
    CISD/Campuses post delays of 15 minutes or more to Twitter/Facebook
    Significant delays may be communicated via Dragon Mobile App
    Students are not marked tardy or penalized due to late bus

    Minor Bus Accident/Significant Delay:
    Driver contacts Southlake Police Department & Transportation Department -begins seating chart
    Transportation Department contacts district & affected campus
    Campus communicates directly with parent via phone, email or face-to-face
    District posts public announcements via social media and/or Mobile Dragon

    Accident With Injuries/Major Delay:
    Driver contacts Southlake Police Department & Transportation Department - begins seating chart
    Transportation Department contacts district & affected campus
    Campus communicates directly with parent via phone, email or face-to-face
    District posts public announcements via social media and/or Mobile Dragon
    District follows up with written email communication

Contact Us


  • CISD Transportation Department
    1075 S. Kimball Avenue
    Southlake, TX 76092

    Phone: 817-949-8333
    8:00 a.m.-5:00 p.m. M-F

    Director Ranjan George
    Route Information: Infofinder i

    Daily Bus Riders: 3,200+

    Bus Rider Handbook

    Annual Pass Rates:
    $275 Student/$550 Family

    Semester Pass Rates:
    $148 student/$228 Family

    Public Safety Notices:
    Follow #SAFEdragon

    Download free Mobile Dragon App