FAQ for Parents


  • Carroll ISD is committed to providing timely information and facts for the more thn 5,000 Dragon families representing our 8,500+ students. This FAQ page will be updated regularly, so revisit the site often.

    How has the COVID-19 emergency closure affected the school budget?
    Carroll ISD has created a separate School Budget FAQ that you can visit for more information.

    How will I hear updates from the district on next steps?
    You can expect a weekly email from Carroll ISD at 4 p.m. each Sunday afternoon. Prior to the launch of teacher-based online instruction, each parent will also receive a communication from the campus principal. Our goal is to provide you with up-to-date information as it becomes available. Official messaging and communications to Dragon families and staff will be coordinated through Julie Thannum, Assistant Superintendent for Board & Community Relations. Our goal is to be as transparent and organized as possible during this time. If you have questions, please submit the question through Let’s Talk. You have to remember to include your contact information or select Hidden Customer if you want CISD to respond to you directly. Be patient as we work through the questions. We will also be preparing an FAQ with further details and posting it online for your convenience.

    Is school closed indefinitely?
    No. All Texas schools, including Carroll ISD, are closed through April 3 by order of the Governor. State officials and health experts will provide further guidance as they monitor the spread of COVID-19 across Texas.

    What About the April 10 Bad Weather Day?
    Carroll ISD annually includes two bad weather days in the school calendar adopted by the School Board. Before the district can apply for any kind of state waiver for school closures/funding based on instructional days and/or required minutes, the district must first expend or use its unused bad weather days. This year, the bad weather days in our adopted calendar were February 14 and April 10. We did not have inclement weather prior to February 14, therefore, that unused bad weather day was a school holiday for staff and students. The district’s emergency closure for COVID-19, however, will affect the second bad weather day scheduled for this Friday. CISD must now use this Friday, April 10, as an instructional day. All professional staff will treat it as a work day. Friday is not a work day for paraprofessional and auxiliary staff. For students in grades 9-12, Friday will be a “B” day. We will continue to follow the A/B calendar, which also means Monday, April 20 is a “B” day. Any student that wishes to take Friday off for religious purposes, must send an email to his/her teacher and copy the principal. These students will receive an excused absence according to Policy FEA (Legal) and will have one additional day to complete assignments. Students taking Good Friday off for religious purposes with prior notification, will have until Monday, April 13 to complete online assignments originally due Friday, April 10. 

    How has the closure impacted Senior Prom?
    Unfortunately, CISD was notified by the hotel the restrictions for mass gatherings will prevent them from hosting the April 25 senior prom. Families of seniors were notified via email by the Carroll Sr. High School Administration on March 19.

    What about 2020 Graduation?
    Carroll ISD has made no decisions regarding May events, including graduation ceremonies at Dragon Stadium for the Class of 2020. We will keep you informed as decisions are made impacting our ability to have mass gatherings.

    Can CISD provide childcare during school closures?
    While we understand the hardship an extended closure creates for families, Carroll ISD is a public education provider, not a childcare provider. Our employees live in communities all across North Texas and have families of their own to care for, too. Our goal is social distancing and avoiding large gatherings of children to help prevent the spread of COVID-19. We do not have plans to provide childcare during the school closures.

    Will students still have to take the STAAR test and End of Course STAAR exams?
    No. The Texas Education Agency announced the cancellation of the spring 2020 STAAR and EOC STAAR exams.  This decision will not impact future STAAR assessments.

    How will the closure affect my Senior student's GPA/Class Rank?
    The closure and subsequent online teacher-based instruction will not affect the GPA or class ranking of our seniors. According to existing CISD policy, GPA/class rank for seniors is already determined by the third nine-week period grades. Seniors should complete the online work to receive individual course credit, but it will not impact their class rank/GPA.

    Will students be required to login to Canvas during their regular class period?
    No, Carroll ISD students (grades 5-12) will NOT be expected or required to login to Canvas during each class period. Teachers will begin on March 23rd (a "B" day) posting lessons and assignments in Canvas for students to access at a time that works for them. Watch for assignment due dates.

    Will my child receive grades for online learning?
    During the first week of our closure, there were no teacher-created lessons provided to students; therefore, no grades were taken during the first week of closure. There are many variables related to student access to resources, availability of time for synchronous/asynchronous instruction, special education considerations and more. For more information on this topic, visit our Grades & Semester Exams Plan webpage.

    Will my child be able to participate in online learning?
    The CISD Curriculum and Instruction staff, under the direction of Dr. Janet McDade, Assistant Superintendent for Student Services, have provided some online learning resources and links for parents should any of you want your children to do educational activities during the first week of this closure. In collaboration with other neighboring school districts, CISD won’t officially move to online learning and teacher-prepared lessons until the second week of the closure. You will receive more information from us before the second week begins. For our students with disabilities (IEP and Section 504), CISD will ensure these students have equal access to the same educational services being provided to the general student population, to include any related services these students may require.

    What online learning platform will we use?
     teachers will use Seesaw and Grades 5-12 teachers will use Canvas. The audio/video conferencing tools we will use are Google Hangout Meets and Big Blue Button within Canvas. If you need help with any of these platforms, our Instructional Technology Specialists are here to help. Please call 817-949-HELP or visit https://help.southlakecarroll.edu. Also, visit our Technology- Remote Learning webpage

    Will meals be available for those eligible for the free & reduced lunch program?
    Carroll ISD students enrolled in the Free & Reduced Lunch Program will still have the option of receiving their daily lunch benefit. An email order form has been sent to each eligible family to request meals each day. Meals will be delivered directly to your door between 11 a.m. and 12:30 p.m. Should you have questions, please direct them to the Child Nutrition Department at (817) 949-8240.

    Will Carroll ISD buildings be open?
    Badge access to all Carroll ISD facilities has been turned off. We do not want anyone coming to our buildings for any reason until we have had a chance to survey all employees and families to certify travel the past 14 days.  We still plan to send a survey to all Dragon families sometime soon and ask that you participate. You will be required to fill out the survey and will be contacted if CISD or health officials have any questions about your travel or survey response. Matt Miller, Assistant Superintendent for Administrative Services will work with our facility staff and campus principals to address any facility-related needs, including any continued deep cleaning of classrooms and commons areas.  If there are employees who need their laptops, materials or personal effects, they have been instructed to contact their immediate supervisor to work out details later this next week. Badge access may be granted for temporary periods of time to accommodate for staff needs. Rest assured we are making arrangements to care for our classroom pets and animal science critters.

    Can a parent collect the consumable workbooks and personal desk/locker items from their child's campus?
    Yes, but right now, only for essential online learning items. Please email your respective campus principals and they can gather the items that are necessary for online learning for your child. The principal will schedule a time for you to drive-by and pick up the items.

    Are there any extracurricular activities and events?
    All CISD extracurricular events and activities are canceled for the two-week closure period. This means ALL – no practices, games, competitions or rehearsals. CISD will work with the UIL and our district schools to reschedule and/or plan for activities to resume when school reopens. The UIL announced recently that they will not resume games or competitions before May 4th. 

    What is the coronavirus?
    The COVID-19 Coronavirus is an emerging and rapidly evolving outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in Wuhan City, Hubei Province, China, and which has now been detected in many locations internationally, including cases in the United States. The virus has been named “SARS-CoV-2,” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”).

    What are common symptoms of Coronavirus?
    People who have been diagnosed with novel coronavirus have reported symptoms that may appear in as few as 2 days or as long as 14 days after exposure to the virus:

    • Fever
    • Cough
    • Difficulty breathing

    How can my child and family stay well?
    To help prevent the spread of illness, follow these important tips:

    • Practice social distancing and do your best to put six feet between you and others.
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
    • Avoid touching your face, eyes, nose, and mouth with unwashed hands
    • Avoid close contact with people who are sick
    • Stay home when you are sick
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
    • Clean and disinfect frequently touched objects and surfaces

    Where can I find more information about the Coronavirus?
    This is an evolving situation. Stay up to date by consulting the Centers for Disease Control (CDC) website.