Support

Technical Support

The district has a number of technicians available to assist students. To request support send an email to help@southlakecarroll.edu and describe the issue as thoroughly as possible. If you are not able to send an email, please see your campus Librarian to assist in submitting a help request.

Replacement costs:

Item	Cost
Chromebook	$400.00
Laptop	$700.00
Physical Damage	Dependent on cost of repair
Power Cord & Charger Replacement	Purchase via CISD Website: Accessories

*Replacement cost may change throughout the school year, dependent on pricing changes at Dell/other vendors.

For Students in Grades 5-12

Rental Fee

Rental Device Fee

Students who wish to use a school owned/managed device must pay the $85 non-refundable rental supply fee. This fee will be utilized to repair accidental damage. The device supply fee will cover no more than two (2) damages to the device per school year (see table below).

Accidental Repair Instance	Cost
1st Incident	$0
2nd Incident	$0
3rd Incident	Full cost of repair

Damage/Willful Damage

Damage

A student device that is damaged or not working properly must be reported to school personnel immediately. All repairs will be performed by CISD approved personnel. Students are not permitted to take a CISD device to another vendor to have repairs made on the device.

Willful Damage

CISD does not cover intentional damage to the device. If the school determines that there was intentional damage or gross negligence to the device or accessories, the Student/Parent is responsible for full payment of the damage.

Lost/Missing Device

Lost / Missing

The Device Fee does not cover equipment that is lost, missing, stolen, or willfully damaged. Replacement of the cable & power adaptor are covered by the Device Fee ONLY if they stop working due to normal wear and tear. Students are responsible for the cost of replacement or repair for lost, stolen, and/or deliberately damaged/negligent care of device or accessories (cord, charger). Families are responsible for full cost of replacement of any CISD student device that is not returned to school. Devices that are missing must be reported immediately to the technician on campus. If a device is stolen on or off school property, it must be reported immediately to the technician on campus. Action will be taken by the District to track the missing/stolen device, and appropriate consequences outlined in the Student Code of Conduct will be administered.

District

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