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Bus Transportation Communication Protocols

The safety of our bus riders is our top priority. Communicating with parents is important, but will always happen AFTER CISD staff handles the emergency and first takes care of student/health safety. 

Report Route or Driver Concerns:
Call Transportation Department 

Report Student Safety or Discipline Concerns: 
Call Transportation Department
Call or email Campus Principal

Bus Running Behind Schedule:
CISD/Campuses post delays of 15 minutes or more to Twitter/Facebook
Students are not marked tardy or penalized due to late bus

Minor Bus Accident/Significant Delay:
Driver contacts Southlake Police Department & Transportation Department -begins seating chart
Transportation Department contacts district & affected campus
Campus communicates directly with parent via phone, email or face-to-face
District posts public announcements via social media and/or Mobile Dragon

Accident With Injuries/Major Delay:
Driver contacts Southlake Police Department & Transportation Department - begins seating chart
Transportation Department contacts district & affected campus
Campus communicates directly with parent via phone, email or face-to-face
District posts public announcements via social media and/or Mobile Dragon
District follows up with written email communication

Contact Us


  • CISD Transportation Department
    1075 S. Kimball Avenue
    Southlake, TX 76092

    Phone: 817-949-8333
    8 a.m.-5 p.m. M-F

    Route Information: Infofinder i

    Daily Bus Riders: 3,200+

    Bus Rider Handbook

    Public Safety Notices:
    Follow #SAFEdragon